Returns & Right of Withdrawal

We want you to be happy with your NightShift order. You can return items within 30 days of receiving them, without giving a reason.

Your statutory right of withdrawal

As a consumer in the European Union you have the legal right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason. We voluntarily extend this period to 30 days.

To exercise your right, send us a clear statement (for example by email) before the period ends. You can use this text:

"I hereby withdraw from my contract for the following goods: [items], ordered on [date], received on [date]. Name: [your name]. Address: [your address]. Date: [date]."

Email: nightshiftclub@n-shift.com

How to return

• Contact us first. We will reply with the return address.
• Send the items back within 14 days of telling us that you want to return them.
• Items must be unworn, unwashed and in their original condition.
• You pay the cost of returning the items.

Refunds

We refund the purchase price and the original standard shipping cost within 14 days of receiving your withdrawal, using the same payment method you used. We may wait with the refund until we have received the items back or you have shown proof that you sent them.

Exceptions

• Event tickets for a specific date cannot be returned.
• Items that are made individually for you (for example a personalised member card) cannot be returned.
• Stickers that have been removed from their backing cannot be returned.

Faulty or wrong items

If an item arrives damaged, faulty or is not what you ordered, contact us and we will fix it at no cost to you. Your statutory 2-year legal guarantee of conformity applies to all products.